Preguntas

Servicio al cliente

Como contactar CHO?

contacto hello@chokonzept.com

 

prensa press@chokonzept.com

colaboración tanja@chokonzept.com

cita en el estudio martes — sábado hello@chokonzept.com

Como encontrar CHO?

Encuéntranos en nuestra página web, en nuestro estudio, a través de nuestros socios y en los medios sociales a través de Instagram, Facebook y Pinterest.

Adónde comprar CHO?

Las joyas CHO se pueden comprar en línea en nuestra página web, en el estudio CHO y à través nuestros socios.

Product

Cual es mi talla?

Por favor, consulte la guía de tallas.

Cual talla seleccionar si el mio esta entre dos?

Aconsejamos que selecciona el talla mas grande.

Como limpiar mis joyas?

Limpiar sus joyas en casa es simple.
Todo lo que se necesita es bicarbonato de sodio, papel de aluminio y agua.

Añade un poco de bicarbonato de sodio y agua en una olla y caliéntala. Enrolla sus joyas de plata en papel de aluminio y ponlas en el agua. Quítalas después de unos minutos y lávalas con agua fría.

Ordering and Payment

Cómo puedo pagar?

Puede pagar con su tarjeta de credito Visa, Mastercard y American Express.

Qué tan seguro es el pago?

El pago en chokonzept.com es seguro.

Envío

Cuales son los tipos de envío?

Standard delivery with signature
Delivery time depends on the destination and is on average 3-9 working days after the order confirmation.

Local Pick-up in the studio
Text us on hello@chokonzept.com to make an appointment.

Cuando voy a recibir mi pedido?

Track your delivery here.

Cancelación y devolución

Returns Policy

as a consumer, the legal right articles l 221-18 et seq. of the french consumer code allows you to cancel a contract within 14 days from the delivery date of the product. in case you change your mind or want to return the product for any other reason, you can inform us to cancel our contract and request a refund. this right applies to products on sale. 

this right to return does not apply in case you removed the products from their original packaging and used them or tried them on due to health protection and hygiene reasons.

if you decide to cancel your order, please send us an email to hello@chokonzept, mentioning your order reference and the reason for your cancellation. right after, you must return the product to us in its original product packaging and unopened in undue delay. you must bear the delivery cost. please request the address for returns by email to hello@chokonzept. we will send you an authorization for return and a return number that you must enclose to your parcel. please make sure to write the return number on the parcel. no return will be accepted if the return number and authorization is missing.

make sure to keep your proof of postage as cho konzept cannot be held responsible for items lost or damaged in transit. you must provide the tracking number per email to cho konzept.

cho konzept will refund you by bank transfer to the card you used to pay for your original order. if we refund any payment for the products to you, the legal ownership of the products will immediately transfer back to us. however, you are hold responsible for any loss, damage or theft until we receive your return parcel including the elements mentioned above, in the products original unopened packaging.

we cannot replace or exchange returned products. a new order must be placed.

Como devolver mi pedido?

1. Please send us an email to hello@chokonzept.com, mentioning your order reference and the reason for your return.

2. Fill the return form.

3. Pack the jewels with care to protect them during the transport and enclose the filled return form to the parcel

4. Send the parcel to the indicated address by our customer service

Please make sure to return the products in its original unopened packaging.

Cuanto tiempo puedo devolver mi pedido?

El placo de devolucion es de 14 dias.

Cuando voy a recibir el reembolso?

The refund will be made after receipt of the goods in perfect condition.

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